If you are interested in joining a team with a challenging and rewarding environment, then Crossbeam is the right place for you. An equal opportunity employer with competitive compensation and benefits, Crossbeam is always looking for qualified individuals in all disciplines, and around the world, to join our team.

If you do not see a current opening that matches your qualifications, we still encourage you to send your resume to jobs@crossbeam.com.

Please reference the job title when submitting a resume.
We are hiring in the following areas:

Customer Support:
Customer Support Engineer
New Product Introduction & Service Program Manager

Engineering: (No agencies please)
Principal Hardware Engineer
Program Manager: Guangzho, China
Release Engineer
Section Manager/SW Management/Usability
Senior Supplier Quality and Manufacturing Engineer
Senior Technical Writer
SW Virtualization Engineer
Usability Engineer

Finance:
Order Management Administrator
Senior Inventory Analyst

Marketing:
Technical Product Manager

Professional Services:
EMEA Professional Services Engagement Manager

Sales and Systems Engineering:
Account Managers
Sales Engineers

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Customer Support Engineer (Post Sales)
In this position, the Customer Support Engineer will set high standards for service quality, customer advocacy, and technical excellence.  As a member of the Customer Support staff this individual will be expected to gain a thorough understanding of Crossbeam products and security solutions to support the customer base. The Customer Support Engineer will provide direct support for operational networks and security applications as well as aid in the deployment of Crossbeam products in the field.  This includes helping customers and other members of the support staff troubleshoot and analyze problems to ensure customer success.  Being a 24x7 operation, all Customer Support engineers will be expected to provide on-call coverage during non-business hours and weekends on a rotating schedule

Other responsibilities include:

• Representing the customer and the sales organization to ensure that serviceability and product quality issues are being tracked, prioritized, resolved and incorporated into the product release cycle. 
• Assisting customers in the installation and deployment of the Crossbeam product in operational networks. 
• Clearly identify, document and find solutions for customer issues and product problems.
• Escalating critical customer situations to Senior and Escalation Engineers within the Customer Service organization and follow through in order to aid in the learning process.
• Communicating technical issues and solutions to the engineering, SQA, sales and support teams as well as to the customer base under the direction of Senior Customer Support Engineers.

Experience: 

• Experience with TCP/IP and routing protocols such as RIP and OSPF. 
• Working knowledge of Linux with the ability to configure, build, and maintain applications servers. Experience with shell, Perl and TkL scripting a plus.
• Ability to debug and reproduce hardware, software, and network problems including network performance and interoperability issues.
• Hands-on LAN troubleshooting experience using network protocol analyzers and traffic generators such as the sniffer or similar product. 
• Experience using a CLI for device configurations as well as SNMP based network management system.
• Experience with firewall applications, VPNs, and other security solutions a plus.
• Experience with security applications such as Check Point Firewall, Check Point VSX, ISS, SourceFire, Snort and Trend a plus.

Education:  BSEE/BSCS or equivalent technical industry experience.

Interested candidates should send resume to jobs@crossbeam.com.

New Product Introduction & Service Program Manager
This position is responsible for representing the Customer Services function and also leading New Product Introduction (NPI) cross-functional program management teams, coordinating on time delivery of all aspects of multiple and concurrent projects, from initial project approval through completion.

This role is also responsible for leading critical non-product-related, cross functional projects. This includes managing relationships with all internal and external functional contributors, as well as planning and coordinating cross functional project activities with local/remote resources.
This role will also from time to time include customer facing projects for very large clients.

This position is very critical for our success in customer support moving forward. This function is going to be focused on the New Product Introduction for 75 to 80% of the time during the year. 20% of the time this person will be able to help manage other programs/projects with in the support area. Such as RMA Quality tracking with Manufacturing etc.

Key Responsibilities include:

• Handle organization and leadership of cross-functional program management teams that will define program plans, track the progress of all the program deliverables and milestones versus original goals, drive issue resolution and risk planning activities, and release products with excellent quality standards.
• Contribute proactive communication of status to raise issues and propose solutions to problems, including coordination with functional managers to resolve issues as efficiently as possible.
• Ensure that all appropriate documentation, requirements, design and test specifications, and other lifecycle deliverables are created, team-reviewed, and deemed approved.
• Assess satisfaction of completion criteria for deliverables and milestones, to provide periodic management review of programs that measure progress of planned schedule versus actual schedule and to ensure that exit criteria are met when moving to the next phase.
• Establish and maintain project schedules by working closely with functional management. Ensure appropriate resources and expertises are available and assigned.
• Own the BETA process for the company working closely with the Sales function to ensure customer expectations are set correctly and also that all cross functional groups are involved when and where required. Send out regular management updates on the success of this program.

Critical skills required include:

• Project management
• Service Program management
• Technical Knowledge of Networking Protocols and Security technologies
• Ability to work with Technical Support team
• Ability to motivate Technical support team to take aggressive role and participation in New Product Introduction
• Excellent written and verbal skills
• Service Partner management
• Preferred Product Management back-ground
  • Support Service Product Management

Interested candidates should send resume to jobs@crossbeam.com.

Principal Hardware Engineer
We have a position open for a top, self-motivated embedded hardware developer. The ideal candidate will have extensive high speed board design experience with emphasis on microprocessor based systems.

Key Responsibilities:
The candidate will develop hardware for our security products. That will include any of the following responsibilities:

• Perform system, board, and circuit-level design, bring-up and debug complex high-speed systems, and support products through initial and full production release.
• Write portions of design and functional specifications
• Interface with contract manufactures

Requirements and Skills

• High speed digital design techniques
• Design and capture schematics
• Work with PCB layout engineers to implement PCB designs.
• Excellent problem solving and troubleshooting skills
• Ability to work in a team environment
• Ability to write clear and articulate functional and design specifications
• Excellent verbal and written communication skills.
• Microsoft Office utilities; Word, Visio 

The following experience and specialized skills are highly-desired:

• FPGA and CPLD design experience
• Experience with PCI, PCIe, SPI, 10/100/1000 Ethernet
• Experience designing with Intel processors and chipsets
• Experience with Viewlogic toolset
• Familiarity with Allegro
• Experience with signal integrity tools

Prior Experience:

• Minimum of 8 years of board and system level development

Eduction Requirements

• BS in Electrical Engineering or equivalent

Interested candidates should send cover letter and resume to jobs@crossbeam.com. No agencies please.

Program Manager: Guangzho, China
The Program Manager is responsible for leading product development at Crossbeam’s partner offshore software development site (Site) in Guangzhou, China.

The Program Manager will reside at the Site in Guangzhou. Responsibilities include: Leading Site Project Managers; screening, hiring, development and retention of key technical staff; implementation of best practice methodologies and processes; project management; and growth of Crossbeam’s capabilities/capacity at the Site.

Candidate should have a deep technical and program management background with 7+ years experience leading project teams delivering significant core system/software functionality.  Ideally, the candidate has product development experience in the networking/security product space.

Responsibilities:

• Serve as the primary management focal point for all new product development and maintenance projects at the China development center (Site).
• Ensure Crossbeam’s interests are met at the Site. Resolve issues impacting Crossbeam Site team performance and productivity. Escalate unresolved issues to US management in a timely manner.
• Implement best practices to build organizational culture; facilitate communication between Site and
• US functions; and integrate partner engineers into the Crossbeam team.
• Establish, own, and drive the Project Lifecycle Process (PLC Process) and related business processes at Site.
  
  Assist the US based engineering management team in developing and executing offshore product development strategy for Site aligned with the organization’s offshoring growth strategy.
• Measure productivity, ensure role clarity, set performance standards & review mechanisms, undertake periodic reviews & assessments.
• Manage Project Manager’s and execute projects. Organize and lead cross-functional project teams that will define program plans, track the progress of all the program deliverables and milestones versus original goals, drive issue resolution and risk planning activities, and release products with excellent quality standards.
• Establish and maintain project schedules by working closely with functional management; ensure appropriate resources and expertise is available and assigned.
• Communicate status proactively to raise issues and propose solutions to problems, including coordination with China and US based functional managers to resolve issues as efficiently as possible.
• Provide periodic management reviews of Site programs/projects.

Qualifications:

• BS/MS Computer Science or relevant engineering degree, with a thorough understanding of software development practices.
• Minimum of 7 years industry experience in an engineering development organization and 3-5 years leading multi-discipline, cross-functional software product development programs for enterprise markets, including multi-site project development, a proven track record of successful project management, and a demonstrated ability to organize, lead, and manage across functions and organizations.
• Communicate effectively in Mandarin and English, both orally and in writing, with subordinates, colleagues, and management at all levels of seniority.
• Ability to travel once every 3-6 months to the US for 2+ week durations.
• Ability to manage by influence in an organization where a majority of direct reports will be employees of the offshoring partner, not Crossbeam.
• Proven ability to manage multiple projects (with varying levels of complexity) from startup to successful completion (on-time, within budget, while meeting project specifications).
• Excellent skills in leadership, communication, initiative, planning, organization, problem solving, and multi-tasking with all levels of coworkers and outside vendors.
• Hands on individual with strong business process knowledge with the ability to define, implement, and drive process improvement.
• Highly skilled in use of MS Project, Outlook, Excel, Word, and PowerPoint.
• Experience in managing 10 – 50+ member teams consisting of both onshore and offshore members.
• Flexibility to align hours to facilitate communication between the US and China teams.

Interested candidates should send cover letter and resume to jobs@crossbeam.com. No agencies please.

Release Engineer
Crossbeam Systems is seeking a highly motivated software release engineer.  Candidate must possess strong software development skills including specification writing.   Prospective candidates will join an existing team responsible for controlled generation of all Crossbeam software.  An ideal candidate is one who has created a scalable Linux software build environment from the ground up. 

Suitable candidates will have a solid understanding of Linux administration skills and 7+ yrs experience operating in a controlled software release environment, with specific knowledge of RedHat Linux build and packaging concepts.

Candidates must be willing to work flexible hours during critical phases of release cycles performed on a rotating schedule.

Requirements and Skills:

• Proficient in Linux administration
• Proficient in use and administration of GNU Make, CVS, Bugzilla tools
• Proficient in bash/sh, perl, java/javascript, python
• Strong knowledge of RedHat RPM tools and. spec files
• Strong knowledge of chroot jailed build models
• Experience integrating OpenSource tools/software
• Excellent communicator able to work cross functional teams including; development, manufacturing, system test, IT and program management
• C/C++, SQL/mySQL, .Net
• HTML editing and Web Site management
• MSFT Office
• Subversion, Coverity, BlackDuck, FishEye, rPath

Prior Experience:

• 7+ yrs developing and maintaining master software release environments/processes.
  

Education Requirements:

• Hold BSCE/MSCE degree

Special Instructions/Agency Requests:

• Candidates from RedHat and or Fedora project; RPM Bild experience

Interested candidates should send cover letter and resume to jobs@crossbeam.com.

Section Manager/SW Management/Usability
We are looking for an experienced technical manager to become the leader of our network management engineering team.  The successful candidate will provide leadership to a team of onshore and offshore developers, design and develop management software for our security products, and lead our usability architecture of our next gen products.  The position will include the following responsibilities:

• Work with product management and customers to help define/refine usability and functional requirements of Crossbeam's management products
• Design application modules and functions
• Develop very high quality software specifications
• Develop medium/high complexity modules of code
• Interface with sales and support staff to support products.

Requirements & Skills:

The successful candidate must demonstrate experience in the following areas:

• Experience with managing and executing successful customer usability studies, and requirements gathering
• Experience managing small/medium sized engineering development team
• Proven track record of delivering features and releases on time and with high quality
• Experience architecting and designing a user interface for a networking, telecommunications, or similar type of device
• Experience with network or device element management systems
• Strong experience in developing Java code
• Experience in Java web application development (Servlets, Struts, AJAX, Dojo)
• Experience in server-side Java development (J2EE, Hibernate, JBoss)
• Experience in client-side Java development (Swing)
• Experience in developing C/C++ code
• Knowledge of SNMP
• MS Office suite – Outlook, Excel, Project, Powerpoint
• Experience in leading a product, features, or release from concept through customer delivery
• Experience in hiring top performers, providing performance reviews, and motivating engineers
• Development or operational experience on Linux is a plus
• Knowledge of Firewall and IPS security applications is a plus
• Experience with virtualization and virtual machine management a plus
• Experience leading offshore resources is a plus
• Excellent problem solving and troubleshooting skills

Prior Experience:

• Minimum of 10 years of OAM/management software development
• Minimum of 5 years in leadership role

Interested candidates should send resume to jobs@crossbeam.com. No agencies please.

Senior Supplier Quality and Manufacturing Engineer
Works with supply chain from component manufacturers through Crossbeam distribution, as assigned, to develop, implement, revise and maintain product quality plans, processes and procedures for Crossbeam Systems’ products. Performs audits to ensure that methods and procedures for inspecting, testing and evaluating the major sub-assemblies, modules and systems meet quality and reliability goals and comply with ISO and other applicable quality management standards. Prepares reports on findings and drives corrective actions. Assignments are complex and require independent action and decision-making. Work leadership may be provided by assigning work and resolving problems.

Essential Duties and Responsibilities:

• Works with Design Engineering, Suppliers, Operations and Marketing to establish product quality and reliability goals.
• Responsible for driving product quality plans to achieve product quality and reliability goals.
• Resolve day to day Quality issues with the Supply Chain, as well as with Crossbeam Operations.
• Responsible for development and continuous improvement of Crossbeam Operations processes.
• Provides Work Instructions as needed to support internal and external processes.
• Originates and updates Manufacturing & Quality Plans for Crossbeam Systems purchased products and ensures supplier readiness to support product release thru volume manufacturing.
• Approves suppliers and distributors for Crossbeam Systems products. 
• Drives Failure Analysis activities with the Suppliers, supported by Crossbeam Engineering and Operations to obtain root cause and corrective actions to resolve supplier product quality and reliability issues.
• Solid understanding of Manufacturing Engineering duties and requirements.
• Drives timely and complete resolution of applicable Supplier Corrective Actions Requests and documents corrective actions in company SCAR management system.
• Initiates supplier audits and reports findings of supplier quality management systems, materials management systems and inspection/testing procedures to support quality goals.
• Reviews RMA data and field failure information and coordinates resolution of product quality issues as required.
• Owner and driver of the MRB process for accuracy, throughput, aging and trending.
• Provide on-site support for Crossbeam’s Contract Manufacturers as needed, both domestic and international. Potential for 20% local CM travel and a quarterly Far East CM visit.
• Develops and manages on-going quality goals to promote continuous quality improvements.
• Initiates and drives Supplier Corrective Actions and Internal Corrective Actions to correct product quality issues.
• Strong background in certification such as ISO and TL.  Required leadership skills in developing, implementing and keeping compliance with these standards.
• Provides back-up support for Agile administrator and Mfg. Test Engineer.
• All other duties as requested by supervisor or department head.

Education and/or Experience:
BS degree or equivalent in an Engineering Discipline required. 
8-10 years of applicable experience required.

Language Skills:
Ability to read, write and speak English required. 
Ability to compose reports, correspondence, procedures and processes vital.

• Skills:
  Knowledge of college level Engineering mathematics and proficiency in statistical analysis techniques required.
• Experience using Agile is preferred.
• Certifications from ASQ, SME, or APICs is a plus

Interested candidates should send cover letter and resume to jobs@crossbeam.com. No agencies please.

Senior Technical Writer
The Senior Technical writer develops and enhances end user documentation for Crossbeam Systems network security hardware and software. This position works with Crossbeam developers, partner application engineers, quality assurance engineers, product managers and others to develop and validate documentation. The technical writer reports to the technical publications manager, and works with other writers on the tech pubs team. This opportunity is for a person who considers him/her self to be a self-starter, requiring minimal day-to-day supervision, who wants to contribute to the success of the technical publications mission, and to improving the Crossbeam Systems user experience.

The Senior Technical writer will perform the following tasks:

• As a cross functional team member, participate in project meetings, design and specification reviews, usability analysis, and more.
• Plan and perform audience analysis, user task analysis, usability evaluations for improving both documentation and the products.
• Design and write user documentation and online help for new products; update and enhance existing documentation for product revisions
• As a member of the tech pubs team, participate in creating and maintaining a style guide, documentation processes, templates, tool selection and upgrades.
• Act as a resource within the technical publications group based on your areas of expertise, your past experiences with tools and processes.

Required Qualifications:
Candidates suited for this position should have experience and skills that match as many of the following as possible:

• Documenting mission critical carrier and/or enterprise IP network equipment and/or applications.
• Possessing an understanding of and experience with documenting hardware at the operating system and/or kernel level.
• Working in, and being comfortable in a work environment usually associated with a startup-type company: fast pace, changing priorities, low process, resistance to adopting process, with close knit teams, and where the individual is empowered to influence team direction.
• Supporting a tech pubs infrastructure through activities such as template development, tech pubs process development, tools implementation, developing best practices, developing information architecture or documentation strategy.
• Documenting and using IP networking concepts such as routing protocols, interface types, network topologies and configurations, SNMP network management applications.
• Using FrameMaker, WebWorks/ePublisher, Adobe Illustrator, RoboHelp, and other tools for online documentation development and publishing.
• Accepting of and adapting to change.

Desirable Qualifications:
It is desirable for the Senior Technical Writer candidate to have some of the following skills and experience:

• Understanding network security applications such as firewalls, IPS, content filtering, encryption, certificates, VPNs, Web anti-virus and e-mail anti-spam filtering.
• Documenting network security applications.
• Using revision control systems as part of documentation development process.
• Using single-sourcing methods to streamline documentation development.
• Working in a structured, modular, or topic-oriented writing environment.

Education Required:
Minimum of a Certificate in Technical Communication, Bachelors Degree preferred; will consider equivalent experience

Experience Required:
5+ years experience writing user documentation

Interested candidates should send cover letter and resume to jobs@crossbeam.com. No agencies please.

SW Virtualization Engineer
We have a position open for a top, self-motivated software virtualization architect. The ideal candidate will have a background architecting complex virtualized systems. Responsibilities will include architecting and defining our next gen virtualized software environment. The successful candidate must have a solid systems background, experience architecting and delivering a virtualized software system, and previous success working with a large team. Strong Linux kernel, driver, networking and security skills are desired.

Requirements and Skills:

Technical

• Extensive experience with host based virtualized software environments, preferably Xen or VMware
• Advanced fluency in C/C++
• Linux 2.4 thru 2.6 kernel
• RedHat EL3/EL4/EL5 distributions
• GNU, CVS, BugZilla, GDB
• POSIX, Sockets, threads
• Linux administration
• Strong embedded development skills
• Strong debugging skill
  

General

• Ability to trade off business needs and technical decisions
• Ability to influence others, both internal and external to the organization
• Ability to write clear and articulate functional and design specifications 
• Excellent team player. Ability to lead cross-functional teams
• Ability to manage multiple priorities and tasks in a dynamic work environment BS/MS in CS/CE/EE Required.

Prior Experience::

• Minimum of 10 years of software embedded development
• Minimum of 5 years in an architect or systems role
• Successful delivery of a virtualized system

Interested candidates should send cover letter and resume to jobs@crossbeam.com. No agencies please.

Usability Engineer
We are looking for an experienced software engineer to be part of our network management engineering team. The successful candidate will design and develop management software for our security products, and be part of our usability architecture of our next gen products. The position will include the following responsibilities:

• Design application modules and functions
• Develop very high quality software specifications
• Develop medium/high complexity modules of code

Requirements & Skills

The successful candidate must demonstrate experience in the following areas:

• Experience with network or device element management systems
• Strong experience in developing Java code
• Experience in Java web application development (Servlets, Struts, AJAX, Dojo)
• Experience in server-side Java development (J2EE, Hibernate, JBoss)
• Experience in client-side Java development (Swing)
• Experience in developing C/C++ code
• Knowledge of SNMP
• Development or operational experience on Linux is a plus
• Knowledge of Firewall and IPS security applications is a plus
• Experience with virtualization and virtual machine management a plus
• Excellent problem solving and troubleshooting skills
• Strong troubleshooting and debugging skills
• Ability to write clear and articulate functional and design specifications

Prior experience :

• Minimum of 8 years of OAM/management software development

Interested candidates should send cover letter and resume to jobs@crossbeam.com. No agencies please.

Order Management Administrator
The Order Management Administrator is responsible for managing a variety of operational initiatives in support of high-quality transactions in a multi-tiered customer environment. This position will work closely with various internal and external organizations to ensure a high level of data integrity & quality, the timely processing of all order types, and a strong commitment to customer responsiveness.

Responsibilities:
Your primary role is accurate and timely processing of all orders in Oracle, our financial system. This would include purchase order validation, pricing verification, asset review and reconciliation for contract processing, accurate transacting of orders, and key contact for order status/information.  Developing a knowledge of Crossbeam’s customers, business processes, products, and price lists shall be important to function in this position.

Additionally, you will advise on the order prioritization for shipments, develop/enhance training documentation for OM processes, and assist with business reporting as required.

Qualifications:

• Prior experience with Oracle – Order Management , Contracts, and Installed Base modules
• Prior CRM experience (preferably Salesforce.com)
• Attention to detail & accuracy and the timely delivery of all work requirements
• Strong customer service skills including: customer responsiveness , courtesy and professionalism in all aspects of the position (internally and externally)
• Ability to prioritize workload and carry out tasks with minimal supervision
• Ability to adapt to a changing environment and priorities while remaining calm and flexible under pressure
• Able to work extended hours during month-end, quarter-end and year-end periods or as needed to meet revenue goals
• Sensitivity to regional time differences and local language barriers

Interested candidates should send resume to jobs@crossbeam.com.

Senior Inventory Analyst
If you are interested in joining a growing team with a challenging and rewarding environment, then Crossbeam Systems is the right place for you. An equal opportunity employer with competitive compensation and benefits, Crossbeam Systems is a venture capital backed pre- IPO company that secures the world’s largest networks with its market-leading, high performance security solutions. Headquartered in Boxborough, Massachusetts, Crossbeam also has offices in Europe and Asia. More information is available at: www.crossbeamsystems.comThis is a newly created position and reports to the Accounting Manager. We are looking for a motivated self-starting professional who will be excited by the opportunity to help create a world class Inventory Management function in a high growth environment. Your mandate is to help design, implement and manage the processes that support business needs. This includes driving the interlock process within the Company, helping to maintain overall control of all aspects of inventory, physical inventory planning and valuation assessments of inventory and any internal financial reporting as it pertains to inventory.

Responsibilities:
The Senior Inventory Analyst will be primarily responsible for providing primary financial control over the inventory of the company. Specifically, the Senior Inventory Analyst will be responsible for partnering with senior managers of the Manufacturing and Sales groups and the Corporate Controller of the company in developing and implementing the interlock process within the Company. This position will be responsible for the annual physical inventory plan and play a primary role in establishing a cycle count process within Oracle. The Senior Inventory Analyst will be responsible for analyzing manufacturing variances, scrap review and disposition, standard costing analysis and any review and solutions to issues that arise from the daily operations of the manufacturing group. The Senior Inventory Analyst will be responsible for maintaining control over and valuation of all evaluation inventories and customer service inventory within the Company. It is expected that the Senior Inventory Analyst would assist in developing procedures and processes to safeguard the Company’s inventory and further provide senior management with the financial information to support the business needs as they arise. The Senior Inventory Analyst would be responsible for the continued improvement of internal reporting, play a key role in the implementation of a SOX compliant internal control environment and any adhoc reporting that comes from the function.

Qualifications and Experience:

• Our ideal candidate is a well-rounded top performer who can be a key contributor in a high-energy growth environment.
• Technology industry experience is a plus
• Strong manufacturing and operational orientation and analytical skills
• Strong cost accounting background
• Proven business partnership and cross-functional abilities
• Strong working knowledge of accounting and internal control principles
• Strong PC skills a must (Excel, PowerPoint & database tools)
• Working knowledge of Oracle is a plus
• Bachelor’s Degree in Finance or Accounting
• 5 – 7 Yrs Experience

Interested candidates should send resume to jobs@crossbeam.com.

Account Managers
Please reference job code SALES when submitting a resume.

We have openings for seasoned sales account managers with 5+ years experience selling to large accounts. A background in data communications and scalable network applications is preferred.

Interested candidates should send cover letter and resume to jobs@crossbeam.com.

Technical Product Manager
Crossbeam Systems is looking for highly motivated, ambitious and talented professional technical product managers with a voracious appetite to learn and succeed in a high-growth, exciting and challenging environment.This is a very exciting position and offers tremendous opportunities to learn and contribute to a highly successful company with a bright future.Technical Product Managers (TPMs) are product focused professionals with a very strong knowledge and appreciation of technology applications, practical real-life experience or direct deployment knowledge of the technology application in the field.Using their extensive technology experience, they hold a key outbound and inbound role as they have the ability to clearly articulate the product’s technology differentiators in meaningful customer terms as well as identifying and prioritize customer requirements and product gaps. Core Responsibilities

• Define detailed technical requirements for new and existing products
• Have a “hands-on” expertise of existing products and work closely with R&D to continually enhance product functionality that delivers exceptional value to the customer
• Be the Subject Matter expert on the key technologies that differentiate the product
• Form a good technical understanding of application partner products
• Provide key technical competitive analysis
• Develop detailed understanding of customer use cases and deployment options
• Define release milestones and roadmaps in conjunction with product line managers
• Manage cross-functional coordination primarily between engineering, QA, documentation, manufacturing, sales operations, marketing, and customer support via weekly core team meetings.
• Select beta candidates and track beta program through engineering and/or customer support
• Manage Product Management Lab equipment for demonstrations, product/technology evaluations, interoperability testing, partner certification, competitive evaluations, and general hands-on usage for the team
• Prepare sales, sales engineering, and post-sales support for product launch, including:
• Coordinating technical training for pre and post sales
• Coordinate and deliver SE training
• Work with marketing team to produce, sales guides, interoperability guides, updated presentations, competitive briefs, solutions guides, other tools as needed

Other Duties as Necessary

• Respond to sales and or technical inquiries from field and partners
• Deliver product and/or roadmap presentations to key customers and field
• Author technical white papers or by-lined articles
• Support product launch activities and assist with Tradeshows, Conferences and Technical -Sales Training or Channel Partner Training activities.
• Support RFP/RFQ responses

Qualifications

• 3-to-6+ years experience in technical product management, sales engineering, engineering, pre or post sales support, or other technical field
• 4-year technical degree or equivalent experience in a high-tech environment
• Deep understanding of networking and security technologies used by Enterprises or Service Providers
• Good knowledge of the following: Firewalls, Intrusion Detection/Prevention, Gateway Antivirus, Proxies, Caching
• Key technology expertise should include one ore more of the following: Core IP/MPLS VPNs, Routing (BGP, OSPF, etc),
• Familiarity with network forensic and test tools such as packet capture, simulation and load testing tools
• Ability to translate complex customer technical issues to product requirements for interpretation by R&D teams
• Ability to translate complex technical solutions to meaningful customer benefits
• Good quantitative analysis skills
• Good presentation skills

Interested candidates should send resume to jobs@crossbeam.com.

EMEA Professional Services Engagement Manager
The Senior Regional PS Engagement Manager is responsible for directing the business development and operation activities of consulting and education resources for the EMEA region and be a part of a fast growing Global Services organization at Crossbeam Systems.  In addition, the Engagement Manager will work closely with the sales organization to develop and deliver professional services methodologies and offerings to ensure that Crossbeam’s solutions offerings are clearly mapped to the customer and prospect business needs. Candidates must reside in the UK.

Responsibilities:

• Work with sales to define where / when / how to engage Professional services in the sales process
• Develop services offerings including methodologies and consulting services “packages” and establish appropriate pricing and billing rates
• Provide technical leaderships to pan EMEA and global customer accounts
• Work with channel management organization to develop and implement the
• Crossbeam Accredited Service Partner (CASP) program for channel partners
• Assist Sales in preparing and reviewing proposals, presentations and Statements of
• Work (SOW) for professional services engagements
• Create formal program for collaboration with sales, sales engineers, tech support, engineering and field consultants to develop best practices for successful delivery of all service engagements
• Work with local country management within EMEA to ensure consistent application of corporate professional services strategy and standards
• Develop and enhance proper tools, policies and systems that provide for a scalable, consistent, efficient, effective and high quality delivery of services
• Provide direction to services delivery teams as needs
• Collaborate with sales management to achieve quarterly professional services bookings, revenue, and gross margin targets
• Develop on-going Professional Services training for field resources
• Develop and deliver weekly/monthly/quarterly service operational and financial reports to WW Professional Services organization

Qualifications:

• 10+ years networking and/or network security architecture experience
• 7+ years of technical leadership
• 7+ years leadership in consulting and professional services organizations
• Track record of revenue/bookings target achievement and ability to grow / scale a professional services business in EMEA.
• Experienced in building and managing with international markets –specifically EMEA
• Experience with the  development and delivery of education/training tools and systems
• Very strong customer-facing communication and presentation skills
• Strong leadership capabilities
• Project management and finance in IT security and telecom industry expertise a plus
• This role requires the Engagement Manager to travel extensively to customer locations to provide pre-sales and on-site engagement management
• Bachelor’s degree in computer science, Engineering, or related discipline

Interested candidates should send resume to jobs@crossbeam.com.

Pre-Sales Systems Engineer
The Pre-Sales Systems Engineer (SE) is responsible for supporting their assigned Account Manager and Regional Channel Manager with all technical elements of the sales process while selling Crossbeam solutions to potential customers and resellers. The Systems Engineers primary charter is to obtain solution closure within the sales cycle from the technical buyer, and to maintain account satisfaction with Crossbeam products.

Responsibilities:

• Partner with Account Executives in a pre-sales capacity presenting Crossbeam products and services while developing designs and solutions aligned to the customer's business requirements and IT priorities
  
• Configuring Crossbeam products for evaluation and proof of concepts, as well as responding to all RFP/RFI requests and managing the on-site customer demonstration to obtain solution closure
  
• Establish trusted advisory partnerships with key customers to define technology direction and adaptation of emerging technologies; perform effective technical opportunity analysis of accounts to know who the key solution decision makers are and maintain effective relationships with those key individuals
  
• Participate as a Subject Matter Expert (SME) within the regional team providing engineering guidance in their area of specialization
  
• Perform detailed high quality presentations to technical and executive audiences
  
• Assist with technical trainings and updates to Channel Partners as needed
  
• Enhance product and industry knowledge by participating in educational opportunities; maintain thorough Crossbeam product knowledge through new releases and product upgrades
  
• Effectively balance independent projects while working collaboratively in a team environment and leading growth initiatives
  
• Remain confident, energetic, and decisive asserting their duties as a System Engineer
  
• Maintain knowledge of competitive products
  
• Passion for customer service and success

Requirements:

The selected candidate must have a minimum 5 years of professional industry experience developing and designing large IP-based networks for enterprise Fortune 500 customers. The Engineer is required to have deep and extensive experience in the key technologies related to TCP/IP data protocols and IP routing and switching technologies and must be prepared to review this during the interview screening process. Knowledge and experience with network security products is strongly desired. Pre-sales experience is required. Qualifications also include:

• BS/BA in Electrical Engineering or Computer Science, or equivalent is required
• CCNP / CCIE or JNCIE Certification is preferred
• Strong written and verbal communications skills are required for this role and the candidate should provide examples of their work on request
• Advanced specialization skill in network security products, preferably Check Point Firewall & VSX, ISS Proventia or Sourcefire 3D system
• Other industry certification such as CISSP is desirable
• Ability to travel extensively throughout the assigned geographic region

Interested candidates should send resume to jobs@crossbeam.com.